Responsible Gaming at 0kzz
We want every 0kzz player in Bangladesh to enjoy gaming as a fun activity — never as a source of stress or financial hardship. This page explains the tools, limits and resources available to help you stay in control.
Our Commitment to Safe Play
0kzz is strictly an adults-only platform. Every player must be 21 years of age or older to register an account, make a deposit, or participate in any game or betting market on the platform. This is a non-negotiable requirement — no exceptions are made, regardless of the amount involved or the game being played.
Gambling is a form of entertainment and is most enjoyable when it is treated as such. At 0kzz we provide a wide range of games — from cricket betting and slots to live casino tables — and we want you to explore and enjoy them with a clear head, a set budget, and time you can genuinely afford to spend.
0kzz is committed to responsible gaming not just as a regulatory checkbox but as a genuine core value. We monitor player activity for signs of harmful gambling patterns, respond promptly to self-exclusion requests, and make our responsible gaming tools easy to find and use. If you ever feel that gambling is having a negative impact on your life, your finances, or your relationships, we strongly encourage you to use the tools described on this page or to contact our support team directly.
Responsible Gaming Tools on 0kzz
The following tools are available to all registered 0kzz players. You can access most of them through your account settings, or by contacting our support team at any time.
Deposit Limits
Set a daily, weekly or monthly cap on how much you can deposit into your 0kzz account. Once a deposit limit is in place, it cannot be increased for at least 24 hours — this cooling-off period prevents impulsive decisions made in the heat of the moment.
Session Time Limits
Set a maximum duration for each gaming session. When your session time limit is reached, you will be automatically logged out. This tool is particularly helpful for players who find themselves losing track of time while playing.
Self-Exclusion
Request a temporary or permanent self-exclusion from 0kzz at any time. During a self-exclusion period, your account will be locked and you will not receive promotional communications from us. Permanent self-exclusions cannot be reversed. Temporary exclusions run for a minimum of 30 days.
Account Cooling-Off Period
If you want a short break from gambling without a full self-exclusion, you can request a cooling-off period of 24 hours, 48 hours or 7 days. Your account remains registered but you cannot log in or deposit during this time.
Activity History & Statements
You can request a full statement of your betting and deposit activity at any time. Reviewing your actual spend over the past week or month is one of the most effective ways to assess whether your gambling habits remain within healthy boundaries.
Tips for Playing Safely
These practical guidelines can help you keep gambling enjoyable and within healthy limits. We recommend all 0kzz players familiarise themselves with these habits before their first session.
- Set a budget before you start and stick to it. Decide in advance how much you are willing to lose — not how much you hope to win.
- Treat every session with a strict time limit. Use the session timer tool in your account settings or set a phone alarm before you start playing.
- Never chase losses. If you have reached your session budget, stop — no matter how tempting it feels to win it back. Chasing losses almost always leads to larger losses.
- Do not play when you are stressed, upset, intoxicated or fatigued. Emotional states impair decision-making and make it easier to overspend.
- Balance gambling with other hobbies and social activities. If 0kzz is the only leisure activity you engage in on a given day, that is a signal worth noting.
- Keep gambling funds separate from your everyday finances. Use a dedicated bKash or Nagad wallet top-up approach so the amount you allocate to gambling is clearly defined and visible.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious, even to the person affected. The following questions reflect common warning signs. If you answer 'yes' to two or more of them, consider using one of the tools above or speaking to our support team.
Do you spend more than you planned almost every time you gamble?
If yes, this may indicate difficulty controlling your spending. Setting a deposit limit before your next session can create a firm boundary that prevents overspending.
Have you borrowed money or sold possessions to fund your gambling?
If yes, this is a serious warning sign. Gambling should never be funded by borrowing. Please contact support immediately for information on self-exclusion options.
Has gambling caused conflict with family members, friends or colleagues?
If yes, the people in your life may be seeing a pattern you have not yet noticed yourself. Their concern is worth taking seriously. Consider a cooling-off period to reset your perspective.
Do you think about gambling when you are doing something else, or feel restless when you cannot play?
If yes, this may indicate a psychological dependence on gambling. Compulsive urges to gamble are a recognised sign of problem gambling. Speak to our support team about a self-exclusion.
Have you tried to cut back on gambling but found it difficult?
If yes, difficulty cutting back is one of the strongest indicators of problem gambling. You do not have to manage this alone — 0kzz support is available 24/7 and our responsible gaming tools can impose firm limits that remove the need for willpower.
If any of these questions resonate with you, please do not continue playing. Contact 0kzz support directly using the email address at the bottom of this page, or use the self-exclusion tool in your account settings right now.
How to Request Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on 0kzz. Here is how to activate it:
- Log in to your 0kzz account and navigate to Account Settings. Locate the Responsible Gaming section.
- Select 'Self-Exclusion' and choose your preferred duration — temporary (30, 60 or 90 days) or permanent (no end date).
- Confirm your selection. You will receive a confirmation to your registered contact. Your account will be locked immediately after confirmation.
- Alternatively, email [email protected] requesting self-exclusion. State your registered mobile number and preferred exclusion duration. Support will action the request within 24 hours.
During Self-Exclusion — What Happens
During a self-exclusion period: you cannot log in to 0kzz; no promotional emails or messages will be sent to you; any remaining real-money balance will be returned to your registered payment method (bKash, Nagad, bank) after identity verification is completed. Bonus balances are forfeited during an exclusion.
Deposit Limits — How They Work
Deposit limits are the most widely used responsible gaming tool on 0kzz. They work proactively — you set them before you play, not after a problem has already developed. Here is what you need to know:
- Daily limits cap the total BDT you can deposit within any 24-hour rolling window. Once the limit is hit, no further deposits are accepted until the window resets.
- Weekly limits work the same way across a 7-day period. They are ideal for players who tend to deposit across multiple sessions in a single week.
- Monthly limits give you the broadest view of your spending and are recommended for players who want to manage their gambling budget over a longer horizon.
- Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the new higher limit becomes active — this deliberate friction helps prevent impulsive limit increases during a losing session.
To set or adjust your deposit limits, go to Account Settings and select Responsible Gaming. Changes take effect as described above. If you need help locating this setting, contact support at [email protected].
Age Verification and the 21+ Policy
0kzz enforces a strict minimum age of 21 for all players. This requirement applies to account registration, deposits, withdrawals, and participation in all games and betting markets. During the registration process, players confirm their age by declaration. 0kzz reserves the right to request documentary proof of age at any time — including before processing a withdrawal — and will suspend or permanently close any account where age verification cannot be satisfied.
If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling platforms, we strongly recommend using parental control software on shared devices. Additionally, ensure that any saved bKash or Nagad wallet credentials on shared phones are kept private and protected with a PIN or biometric lock that minors cannot access.
Reporting an Underage Account
If you believe a person under the age of 21 holds a 0kzz account, please contact us immediately at [email protected] with the details you have. We treat all such reports with the highest priority and will investigate within 24 hours. The email address is plain text — not a clickable link.
Need Help? Contact 0kzz Support
If you feel that gambling is negatively affecting your life, your mental health, your finances, or your relationships — please reach out. You do not have to wait until a problem is severe to ask for help. Early contact gives us the best opportunity to assist you effectively.
Email Support (Plain Text — Not a Link)
Write to [email protected] at any time. In your message, include your registered mobile number and describe the issue you are experiencing. Our responsible gaming team will respond within 24 hours and can immediately apply a self-exclusion, deposit limit or cooling-off period to your account upon request.
Read Our FAQ
Our FAQ page covers common questions about account limits, self-exclusion, and how to manage your 0kzz account settings. It is a good starting point if you want to understand your options before contacting support.
0kzz does not partner with external gambling addiction helplines at this time. If you require professional counselling support, please speak to a qualified healthcare provider or mental health professional in your area.
Play Responsibly — Explore 0kzz Safely
Use the tools on this page to stay in control. Visit our FAQ for quick answers, or check out our About Us page to learn more about our platform values.