0kzz Frequently Asked Questions
Everything you need to know about registering, depositing via bKash or Nagad, placing cricket bets, claiming bonuses, and keeping your 0kzz account safe in Bangladesh.
This FAQ covers the most common questions from 0kzz players across Bangladesh — from opening your account and making your first bKash deposit, to understanding wagering requirements, placing BPL bets, and knowing your rights under our responsible gaming policy. If your question is not answered here, reach out to our support team at [email protected].
Payments
bKash, Nagad, Rocket & bank transfer all supported
Cricket Betting
BPL, IPL, T20 World Cup & Bangladesh Tigers matches
Slots & Casino
Hundreds of slots and live casino tables available
Account Security
SSL encryption and KYC verification keep you safe
Bonuses
Welcome bonus, reload offers and seasonal promotions
Responsible Gaming
Deposit limits, self-exclusion and 21+ age policy
Account & Registration
How do I create an account on 0kzz?
Creating a 0kzz account takes under two minutes. Visit 0kzz.club, tap the registration button, and enter your mobile number, a password, and your date of birth. You must be 21 or older to register. After submitting the form, verify your mobile number via the one-time code sent to your phone. Your account is then ready to use.
What documents does 0kzz need for account verification (KYC)?
0kzz requires a government-issued photo ID for KYC — a National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to submit a selfie holding the document. KYC is completed before processing withdrawal requests above a certain threshold, so uploading your documents early avoids delays later.
I forgot my 0kzz password. How do I reset it?
On the 0kzz login screen, tap 'Forgot Password' and enter your registered mobile number. A reset code will be sent to that number via SMS. Enter the code, set a new password, and log in. If you no longer have access to your registered number, contact [email protected] with your account details to verify your identity by alternative means.
Can I have more than one 0kzz account?
No — each player is permitted exactly one 0kzz account. Duplicate accounts violate 0kzz's Terms & Conditions. If a duplicate is detected, both accounts may be suspended and any winnings or bonuses held pending investigation. If you think you may have accidentally created two accounts, contact support before attempting to use either.
How do I close my 0kzz account permanently?
To permanently close your account, email [email protected] from your registered email address or include your registered mobile number, and state that you wish to close your account. Any remaining real-money balance will be returned to your registered withdrawal method after KYC verification. The process is typically completed within 5 business days.
Deposits & Withdrawals
How long does a bKash deposit take to appear on 0kzz?
bKash deposits on 0kzz are credited instantly in almost all cases. Once the bKash transaction is confirmed on your end, your 0kzz account balance updates within seconds. If a deposit has not appeared after 15 minutes, check that the transaction was successful in your bKash app, then contact support with the bKash transaction ID.
What is the minimum deposit amount on 0kzz?
The minimum deposit on 0kzz is ৳200 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum single deposit cap under normal account conditions, though high-value deposits may trigger an additional verification step in line with our KYC policy.
What is the minimum withdrawal amount on 0kzz?
The minimum withdrawal amount on 0kzz is ৳500 BDT. Withdrawals are processed to the same payment method used for the most recent deposit — bKash, Nagad, Rocket, or bank transfer. KYC verification must be complete before any withdrawal is processed. Approved withdrawals are typically credited within 1-4 hours for mobile wallets.
Does 0kzz charge any fees on deposits or withdrawals?
0kzz does not charge platform fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, or your bank) may apply their standard transaction charges on their end. Always check your bKash or Nagad app for any provider-side fees before initiating a transfer. 0kzz itself adds no surcharge on top.
How long do withdrawals take on 0kzz?
Most withdrawals on 0kzz are processed within 1-4 hours for mobile wallets (bKash, Nagad, Rocket). Bank transfers typically take 1-2 business days depending on your bank. Withdrawal requests submitted after business hours may be reviewed on the next working day. Large withdrawals may require additional verification before release.
Games & Gameplay
Can I bet on BPL and Bangladesh national cricket matches on 0kzz?
Yes — 0kzz covers BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches across all formats. You can bet on match winners, top batsmen, total runs, wickets, and a wide range of in-play markets during live matches. Cricket betting markets go live several hours before match start and update in real time throughout the game.
Are the slots on 0kzz fair? How do I know the results are random?
All slot games on 0kzz use certified Random Number Generators (RNG) provided by their respective game studios — including Pragmatic Play, Microgaming, and NetEnt. Each spin outcome is independently random and not influenced by previous results or account history. RNG certification is held by the game provider, not 0kzz itself, and is an industry-standard requirement for all licensed game studios.
Can I play 0kzz games on my mobile phone?
Yes — 0kzz is fully optimised for mobile play on both Android and iOS devices. No app download is required; simply open 0kzz.club in your phone's browser (Chrome, Safari, or any modern browser) and the site adapts to your screen. All games, betting markets, deposits, and withdrawals work the same on mobile as on desktop.
What is the return to player (RTP) on 0kzz slot games?
RTP varies by game and is set by the game provider. Most slots on 0kzz have an RTP between 94% and 97%, which means for every ৳100 wagered, the game pays back ৳94-৳97 on average over millions of spins. RTP is a long-term statistical average — it does not predict any individual session's outcome. Check the individual game's info panel for its specific RTP figure.
Does 0kzz offer live casino games with real dealers?
Yes — 0kzz's live casino section features real human dealers streamed in HD, provided by studios including Evolution Gaming and Ezugi. Available games include live baccarat, blackjack, roulette, Teen Patti, Andar Bahar, and several game-show formats such as Crazy Time. Live tables run 24 hours a day, seven days a week, with Bangladesh Standard Time (BST, UTC+6) peak hours typically 7 PM to 2 AM.
Bonuses & Promotions
What welcome bonus does 0kzz offer new players?
0kzz offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount and percentage match may vary depending on current promotions — check the Promotions page on 0kzz.club for the latest offer. Bonuses are credited to your account automatically once the qualifying deposit is made and confirmed.
What is a wagering requirement and how does it work on 0kzz?
A wagering requirement (also called rollover) is the number of times you must bet the bonus amount before it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before withdrawing the bonus funds. Wagering requirements and eligible games are listed in the specific promotion's terms on 0kzz.
Do bonus funds expire on 0kzz?
Yes — all bonuses on 0kzz have an expiry period, typically 7 to 30 days from the date of crediting, depending on the specific promotion. If the wagering requirement is not met within the validity window, the bonus balance is forfeited. Real-money funds deposited by you are not affected by bonus expiry. Expiry details are shown in each promotion's individual terms.
Can I use a bonus on cricket betting as well as casino games?
Bonus eligibility depends on the specific promotion. Some 0kzz bonuses are restricted to casino games (slots, live casino), while others apply to sportsbook markets including cricket. Each promotion's terms page lists which game categories and bet types count towards the wagering requirement. When in doubt, check the promotion's T&C page or contact support before wagering.
Safety & Responsible Gaming
Is 0kzz safe to use? How is my data protected?
0kzz uses SSL/TLS encryption on every page, which means all data transmitted between your device and the 0kzz platform is encrypted and cannot be intercepted. Account passwords are stored using secure hashing. Payment data (bKash PINs, card numbers) is handled directly by your payment provider — 0kzz never stores your full payment credentials on its own servers.
What is the minimum age to play on 0kzz?
The minimum age to register and play on 0kzz is 21 years. This applies to all players regardless of the game or bet type. Age is verified during the KYC process, and any account found to belong to a player under 21 will be immediately closed. 0kzz takes its 21+ policy seriously to promote responsible gaming in Bangladesh.
How do I set a deposit limit or self-exclude on 0kzz?
Deposit limits and self-exclusion options are available in your 0kzz account under Account Settings > Responsible Gaming. You can set daily, weekly or monthly deposit limits, request a cooling-off period (24 hours to 7 days), or permanently self-exclude. Reducing a deposit limit takes effect immediately; increasing one requires a 24-hour cooling-off period. To self-exclude by email, write to [email protected] stating your preference and registered mobile number.
What should I do if I think my gambling is becoming a problem?
If gambling is causing you financial stress, affecting your relationships, or you find it difficult to stop, act immediately — do not wait. Log in to your 0kzz account and activate a self-exclusion or deposit limit under Responsible Gaming settings, or email [email protected] to request an immediate account lock. You should also speak to a qualified healthcare professional or mental health counsellor in your area for personal support beyond what 0kzz can provide.
Still Have a Question?
Our support team is available around the clock. Write to us at [email protected] and we will respond within 24 hours. Please include your registered mobile number in your message so we can locate your account quickly.
Ready to Play at 0kzz?
Your questions are answered — now explore the full 0kzz experience. From cricket betting and live casino to slots and fishing games, everything is available in BDT with bKash and Nagad support.