0kzz Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how 0kzz ("0kzz", "we", "us", "our") collects, processes, stores and protects personal information provided by or collected about users ("Player", "you", "your") of the 0kzz online casino and sports betting platform, accessible at 0kzz.club. This Policy applies to all services offered on the platform, including account registration, deposits and withdrawals, game play, bonus participation, and customer support interactions.

By registering an account on 0kzz or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this Policy, you must not use the 0kzz platform. Players who are residents of Bangladesh should be aware that their personal data will be processed and stored in accordance with this Policy. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

1. Information We Collect

0kzz collects personal information from players in the following categories. We collect only the information necessary to provide the platform's services, comply with our legal obligations, and protect the security of the platform and its users.

• Registration data: your full name, date of birth, mobile phone number (used as your account identifier), and any additional details submitted during the account creation process.
• KYC verification documents: government-issued photo identification (such as a National ID card or passport) and proof of address, collected when identity verification is required prior to processing a withdrawal or when regulatory obligations require it.
• Transaction and financial data: records of deposits and withdrawals, the payment methods used (bKash number, Nagad number, bank account details), transaction amounts in BDT, and transaction timestamps. Note: 0kzz does not store full payment card numbers on its servers.
• Technical and device data: IP address, device type, operating system, browser type and version, mobile network operator, session duration, and pages visited within the platform. This data is collected automatically when you access 0kzz.
• Support and communication data: records of your interactions with the 0kzz support team, including the content of messages, the date and time of contact, and the nature of your query or complaint.

We may also collect certain behavioural data about how you use the platform — for example, which games you play most frequently, the average size of your bets, and the times of day you typically access the platform. This data is used for platform improvement and responsible gaming monitoring purposes and is not used to identify you personally in any external context.

2. How We Use Your Information

0kzz uses the personal information it collects for the following purposes:

• Account management: to create, verify, maintain and secure your 0kzz account, including processing login requests, verifying your identity for KYC purposes, and managing account-level settings such as deposit limits and self-exclusion preferences.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay and supported bank transfer methods; to reconcile transactions; and to investigate and resolve any payment disputes.
• Service provision and platform operation: to make games, sports betting markets and platform features available to you; to personalise your experience on the platform where you have consented to this; and to maintain the technical performance and security of the platform.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, age verification requirements, fraud prevention duties, and any other legal requirements to which 0kzz is subject.
• Customer support: to respond to your queries, complaints and requests submitted via email or other support channels; to keep records of support interactions for quality assurance and dispute resolution purposes.
• Responsible gaming monitoring: to identify patterns of play that may indicate a gambling problem, to apply deposit limits or session limits where these have been set by the player, and to enforce self-exclusion periods. 0kzz takes its responsible gaming obligations seriously and uses player data to support this commitment.

3. Legal Basis for Processing Your Data

0kzz processes personal data on the following legal bases, depending on the specific processing activity:

4. Sharing Your Information

0kzz does not sell your personal information to third parties. We may share your data with the following categories of recipients, but only to the extent necessary and only for the purposes listed above:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank and other payment processors receive the minimum data required to process your deposits and withdrawals (typically your registered mobile number or bank account reference and the transaction amount).
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Ezugi and other licensed game suppliers receive a pseudonymous player identifier to manage game sessions and calculate game outcomes. They do not receive your full name, mobile number, or financial data.
• Legal and regulatory authorities: where required by law or valid legal process, 0kzz may disclose personal data to government bodies, law enforcement, tax authorities, or courts. 0kzz will notify the affected player where it is legally permitted to do so.
• Technical service providers: third-party hosting, analytics, security, and customer support platform providers who operate under strict data processing agreements with 0kzz and are permitted to use your data only to provide services to 0kzz, not for their own purposes.

5. Payment Data and Financial Information

0kzz processes financial data to facilitate deposits and withdrawals in Bangladeshi Taka (BDT). When you deposit via bKash, Nagad, Rocket or Upay, your registered mobile wallet number is used to identify and credit the transaction. When you use a bank transfer, your bank account details are used solely for the purpose of processing that specific transaction. 0kzz does not store full bank card numbers, CVV codes or full bank account numbers on its own servers. All sensitive payment credentials are handled directly by the relevant payment service provider under their own security protocols.

Transaction records — including the amount, method, direction (deposit or withdrawal) and timestamp — are retained for a minimum of five years following the date of the transaction, in compliance with financial record-keeping obligations. Players who request a copy of their transaction history may do so by contacting support at the email address provided at the bottom of this page.

6. Cookies and Tracking Technologies

0kzz uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to improve the player experience, and to collect analytical data about platform usage. The types of cookies used include:

• Essential cookies: required for the platform to function correctly. These include session cookies that keep you logged in during a browsing session, security tokens that protect your account from unauthorised access, and cookies that remember your language and display preferences.
• Analytics cookies: used to collect anonymous or pseudonymous data about how players navigate the platform — for example, which pages are most visited, how long sessions typically last, and which device types are most common. This data is used to improve the platform's design and performance.
• Responsible gaming cookies: used to store and enforce player-defined limits (deposit limits, session time limits) across browser sessions, ensuring that limits set in account settings are applied consistently even after the browser is closed and reopened.

Most modern browsers allow you to view, manage and delete cookies through your browser settings. Disabling essential cookies may prevent the platform from functioning correctly, including maintaining your login session. Disabling analytics cookies will not affect your ability to use any feature of the platform.

7. Data Retention

0kzz retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements. The general retention periods applied by 0kzz are as follows: account data (name, date of birth, contact details) is retained for the duration of the account plus a minimum of five years following account closure; KYC documents are retained for a minimum of five years from the date of verification or account closure, whichever is later; transaction records are retained for a minimum of five years from the date of the transaction; support communications are retained for a minimum of two years from the date of the interaction.

Following the expiry of the applicable retention period, 0kzz will securely delete or anonymise your personal data. Where data is anonymised, it may be retained indefinitely for aggregate analytical purposes without risk of identifying you as an individual. Players may request deletion of their data ahead of the standard retention period only where 0kzz has no legal obligation to retain it — for example, where the account was registered but never used and no transactions were made.

8. Data Security

0kzz implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 0kzz platform; encrypted storage of sensitive account data at rest; access controls that limit which 0kzz staff members can access personal data, based on the principle of least privilege; regular security assessments and vulnerability testing of the platform; and secure deletion procedures for data that has reached the end of its retention period.

No method of data transmission or storage is completely secure. While 0kzz takes all reasonable steps to protect your personal data, we cannot guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, 0kzz will notify affected players as soon as reasonably practicable. You can help protect your own account by using a strong, unique password, not sharing your login credentials with anyone, and contacting support immediately if you suspect your account has been accessed without your authorisation.

9. Your Data Rights

As a player on 0kzz, you have the following rights in relation to your personal data. To exercise any of these rights, contact 0kzz support at the email address provided at the bottom of this page. We will respond to verified requests within a reasonable timeframe:

• Right of access: you may request a copy of the personal data 0kzz holds about you. We will provide this in a structured, commonly used format.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (e.g. date of birth) may require documentary evidence.
• Right to erasure: in certain circumstances you may request that 0kzz delete your personal data. This right is subject to our legal obligation to retain certain data for AML compliance, financial record-keeping and fraud prevention purposes, which takes precedence over erasure requests in those specific data categories.
• Right to restrict processing: you may ask 0kzz to restrict the processing of your data in certain situations — for example, while the accuracy of the data is being disputed or while an objection to processing is being assessed.
• Right to withdraw consent: where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

0kzz will acknowledge data rights requests within 3 business days and will endeavour to resolve them fully within 30 calendar days. In cases where a request is complex or where 0kzz receives a high volume of requests, this period may be extended by up to a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Children and Minors

0kzz is strictly an adults-only platform. We do not knowingly collect personal information from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through account registration, payment activity, or any other means — we will immediately close the relevant account, delete the associated personal data (subject to any legal retention obligation), and decline to process any withdrawal request from the account pending completion of the closure process. If you believe that a person under 21 has registered an account on 0kzz, please contact us at the support email address provided at the bottom of this page.

11. Changes to This Privacy Policy

0kzz reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, the revised version will be published on this page with an updated "Last updated" date. Where changes are significant, 0kzz will make reasonable efforts to notify active players via the platform or by message to their registered contact details.

Continued use of 0kzz following publication of an updated Privacy Policy constitutes your acceptance of the changes. It is your responsibility to review this page periodically to stay informed of how we handle your personal data. If you have concerns about any changes made to this Policy, you are welcome to contact support to discuss them before continuing to use the platform.

Privacy at a Glance

A summary of the most important privacy commitments 0kzz makes to its players in Bangladesh.

Contact 0kzz About Your Privacy

For any questions, concerns or requests relating to this Privacy Policy or to your personal data held by 0kzz, please write to our support team. All privacy-related queries are handled confidentially. We aim to acknowledge your query within 3 business days.

Please do not send passwords, payment PINs, or full financial account numbers to the support address. For account-specific queries, include your registered mobile number and a description of your request only.